professionalism

Overcoming Ba-a-a-ad Habits That Sabotage Your Success

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If I want to be a hand model, then I should not bite my fingernails. Agreed? If I stuff my face with cookies when I’m trying to lose weight, then I will probably not lose much. Right? If I can’t sleep and I keep drinking coffee, then I may be preventing myself from falling asleep. Not a good idea! Not unlike the effects of these bad habits, over the years, I’ve identified many B-A-A-D habits that stand stand squarely in […]

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Does Your Phone Number Match Your Location?

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We are a mobile society, aren’t we? “They” say (yes, I often wonder who “they” are!) that Americans move an average of 7 times in their adult lifetimes. Personally I’ve skewed the averages myself, having lived in 9 states, with 19 moves. I know moving! One of the big tasks we have to manage when we move is to change addresses on everything from bank accounts and bills to magazine subscriptions to holiday greeting cards. That done, most of us

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More Professional Email Tips

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A few months ago, we looked at creating a professional email address – just the address itself, and not the practicality of how it might be used. Today’s tip fills in that practicality gap, because there have been a handful of times in the past couple of weeks where email addresses became a headache to deal with! Whether you are just beginning to develop your practice, or you’ve been working in advocacy for a while and think a change is

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Rubbing Elbows

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elbows

As a patient advocate in private practice, especially if you are a solo practitioner, it can get lonely to be the only one who really understands what your work life is like. Believe me – I know this!  I’ve been self-employed, working from home, since 2001. No coffee pot convergence early in the morning. No water cooler chat. No one in the employee break room, or popping over to my desk to say, “Let’s grab lunch!” No distractions (welcome or

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What Could Go Wrong? Managing Expectations. Establishing Boundaries

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Mrs. Franklin is 87 years old and has several old-age-related health challenges. Although her husband died many years ago, she has lived quite well on her own since then. Her son, Jimmy, lives 800 miles away. She has no other children. Jimmy Franklin has hired you to be his mother’s advocate; to attend appointments with her, to arrange for her transportation to those appointments, and to provide feedback to him about his mother’s health, including her cognitive abilities. He reports

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