empathy

This is one of those tips that you’ve always known to be true. You just hadn’t thought about it so… well… pointedly. I was thinking about it because recently I found myself having to backtrack to make it work. Fortunately the opportunity to backtrack was available because I was replying to an email. Thank heavens I had not vocally inserted my foot! I had a second chance. What did I have to do? What required backtracking?