client service / dealing with clients

As advocates, we often hear from “friends”: “My friend really needs help!  Her health is deteriorating and she has trouble getting to the doctor. Will you help her?” “My sister can’t handle her medical bills and they are piling up. I need an advocate who can help her organize them and get them paid.” “My boyfriend has chronic pain and gets so frustrated with his doctor because he won’t help him. I need you to talk to his doctor.” … […]