A One Word Action Step For Us All

A One Word Action Step For Us All

This week’s TIP is a reminder to us all – including myself! – because it’s too easy to violate this one word action step.

I cite it today because I was actually guilty of failing to do this myself – and then had to apologize, and fix the problem, a problem which, had I paid attention, would not have happened. I wasted her time, my time, and it took far more effort to fix the problem than it would have taken had I not made the error.

Fortunately the person I had not properly helped was understanding – much appreciated of course. But believe me, I’ll be far more careful in the future!

And hopefully, after reading this post, you will, too.

That one word action step is….

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ethics, insurance, and legal, general business, professionalism, time management

If Prospective Clients Go Cross-eyed They Won’t Hire You

If Prospective Clients Go Cross-eyed They Won’t Hire You

Does your practice focus on working with an older folks?  Patients, caregivers, adult children… If your work or marketing targets people over the age of 50 or 55, then this tip is for you.

Because… you may be sending them away without even realizing how or why – or importantly – what you can do instead.

Here’s why:

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client service / dealing with clients, general business, marketing and client acquisition, professionalism, tools

A Creepy, but Useful, Time and Payment Tip (in Time for Halloween!)

A Creepy, but Useful, Time and Payment Tip (in Time for Halloween!)

Sometimes it’s really tough to be able to estimate exactly how long work with a client will take.

Especially in the early years of your practice, and in particular when a client contacts you asking you to do something you know is within your competency, but you’ve never done for a (paid) client before, it’s almost impossible to assign an accurate amount of time to the project in front of you. Without the accurate amount of time, you will probably quote a way-too-low price for the work.

I call it “scope creep” – and thus (just in time for Halloween!) here is your tip to make sure you get paid, even when the scope of your work “creeps” past your estimate.

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client service / dealing with clients, financial, money, and pricing, general business, time management

Let Others Sing Your Praises

Let Others Sing Your Praises

When I have a good meal at a restaurant, I leave a good tip. I remember back to my college days when I waited tables between classes and studying… I know how much a good tip meant to me then. You may have had the same experience!

When we work with clients to provide life, health, and money-saving service, they don’t leave us a tip, of course. We bill them, and they pay us. But for most, their gratitude goes so far beyond what paying the bill can ever relay. That gratitude is sometimes shared in a phone conversation, or by a personal note, or even when they pass on our business cards to friends and family.

Further, most would do anything they could to thank you in a much grander way than just a quick thank you. 

So let’s tap into that wish.

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branding and reputation, client service / dealing with clients, general business, marketing and client acquisition, professionalism

Use the Calendar for Your Marketing

Use the Calendar for Your Marketing

This is October. It appears the world has turned PINK in the name of breast cancer… as if someone spilled a lifetime supply of Pepto Bismol and it coated the world.

The breast cancer PWB (powers that be) have done a remarkable job with this branding of pink and breast cancer since their first year of pink in 1985. All that PINK does an extraordinary job of raising awareness for breast cancer research and its fundraising.

And thus – October spells “breast cancer.”

So what does that have to do with your advocacy practice? 

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branding and reputation, client service / dealing with clients, general business, marketing and client acquisition, professionalism, time management, tools

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