Security, Efficiency, and Headache Prevention, Too

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You meet with a new client, and he asks you to show him how you track your client work online. He works in web development, and he’s curious about how such an application works. So why not? Knowing you can protect your clients’ identities…  it’s a bonding opportunity! Of course, the application, since it’s located in the cloud* comes right up on your tablet. But – frustratingly! – you don’t remember your password and you can’t log in. You try […]

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End-of-Year Clean Up, and a Tiny Detail That Speaks Volumes

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As business owners, there are several tasks that need to be handled as the new year rolls around. If you are a new business owner, you may – or may not – have a list of To Dos like I do. Here are some examples, including one seemingly tiny detail that so often gets overlooked, but can be totally off-putting to anyone who sees it. On January 1, repeating each year on my calendar, my list of tasks includes things

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K.I.S.S. in the New Year

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2020

I’m sure it seems as impossible to you as it does to me that we are almost into 2020. It’s seems like “Y2K” was just a blink of an eye ago – and here we are two decades later. Many of us are thinking about how we’ll live our lives differently in 2020 than we have in years prior. So I thought I’d share with you some of the best advice I have received in years – something I’ve worked

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Who Are You and Why Are You Here?

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Years ago I was invited to present a talk on Patient-Doctor Communications to a group of specialists. I was just one speaker during a many-day conference for thousands of doctors who had come in from all over the world. Imagine my surprise when I was assigned to a large room, set up for 300 or more attendees. And imagine my even bigger surprise when it was standing room only!  What on earth?  Me?  Why would so many people care what

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