general business

More Professional Email Tips

2 Comments / 3 minutes of reading
image - sending email

A few months ago, we looked at creating a professional email address – just the address itself, and not the practicality of how it might be used. Today’s tip fills in that practicality gap, because there have been a handful of times in the past couple of weeks where email addresses became a headache to deal with! Whether you are just beginning to develop your practice, or you’ve been working in advocacy for a while and think a change is […]

More Professional Email Tips Read More »

Rubbing Elbows

Leave a Comment / 4 minutes of reading
elbows

As a patient advocate in private practice, especially if you are a solo practitioner, it can get lonely to be the only one who really understands what your work life is like. Believe me – I know this!  I’ve been self-employed, working from home, since 2001. No coffee pot convergence early in the morning. No water cooler chat. No one in the employee break room, or popping over to my desk to say, “Let’s grab lunch!” No distractions (welcome or

Rubbing Elbows Read More »

What Could Go Wrong? Managing Expectations. Establishing Boundaries

Leave a Comment / 3 minutes of reading
what could go wrong? imge

Mrs. Franklin is 87 years old and has several old-age-related health challenges. Although her husband died many years ago, she has lived quite well on her own since then. Her son, Jimmy, lives 800 miles away. She has no other children. Jimmy Franklin has hired you to be his mother’s advocate; to attend appointments with her, to arrange for her transportation to those appointments, and to provide feedback to him about his mother’s health, including her cognitive abilities. He reports

What Could Go Wrong? Managing Expectations. Establishing Boundaries Read More »

Case Matters

Leave a Comment / 4 minutes of reading
alphabet

Aha! I am guessing that you, as a health or patient advocate or care or even CASE manager, think this tip will address just that – case management – how you plan, handle, and track the work you do throughout a single patient’s case. True? Aha again! No! That’s not it. Not that those things aren’t important – they most certainly are. In fact, all that planning, handling, and tracking is vitally important to the success of your work, and

Case Matters Read More »

Come Again? Garbled Words Drive Prospective Clients Away

Leave a Comment / 3 minutes of reading
frustrated on the phone image

In any given week, I probably retrieve 15 or 20 business-related voice mails. For at least half of them, I cannot understand the person’s name. Period. Almost half leave their phone number so quickly that I have to go back through the voice mail several times to get the whole thing.  There are always a few that I can never return because I cannot understand the phone number left for me no matter how many times I listen. And then

Come Again? Garbled Words Drive Prospective Clients Away Read More »

→←
Scroll to Top