general business

A Simple Switcheroo

Doesn’t it drive you crazy when you are trying to fill out a form, or log into a website, or anything else that requires you to use a login ID or password – and it just won’t let you log in? It happens on computers – Macs and PCs both. It happens on tablets, and phones. And it happens anytime you’re expected to use your private info to log in. Then it will tell you – oh! – just reset

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Just Say NO

image - say no

Especially in the early days of building a new advocacy or care management practice, you might be very tempted to attempt to fulfill any request that comes your way. But smart business owners know when to say NO. Sometimes it seems almost impossible to eek that small word out of our mouths!  But there will be as many times it’s important for NO to be your answer as they will be times you can agree. Maybe more. So many advocates,

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Finding Time (Squirrel!) is All in Your Attitude

When I first began working for myself, I found lots of “things” that needed to be done. The phone rang – of course I needed to answer it! Email required immediate replies – or provided a link to something I just had to read, right then. Or, I needed to start dinner. Or I needed to water my plants. or… or… or…. I’m very easily distracted (“squirrel!”) and every little noise or interruption is far more fascinating than the one

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Oops!

Nobody is perfect and you will make mistakes.  We all do! You might forget to return a phone call, or you may invoice a client for too much or too little. You might run late, or even fail to appear at an appointment, or you might make a math mistake on a medical bill review … or thousands of other errors, large and small. There are three “must dos” when you learn you’ve messed up in some way, as follows:

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