Who Cares? Disagreeing with the Grammar Police

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So yes, the title to this tip is a little misleading. But bear with me while I make a point. Because what I’m really addressing can make a big difference in perception. It’s a correction in the way we use words. It originally came from my dad who corrected me years ago. Always a stickler for usage, he brought me up short – and he was absolutely right! We were discussing what I considered to be his excellent care of […]

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When Cache Gets In Your Way

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hiding under the bed

Do you think that title has a typo in it? It doesn’t! In fact, this post is totally UNrelated to “cash” – or money. Instead today we’re looking at a cache – a hiding place – or a noun defined as “a hidden or inaccessible place.” (As in hiding under the bed!) Now, as a patient or health advocate, you may think that such a term would relate to HIPAA or medical records, and in some TIPS, that might be

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What Independent Advocates Can Learn from Ambulance Chasers

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attorney commercial

You know who they are because they are all over the TV, and billboards, too – ad nauseum – by the dozens, depending on the population size of the area you live in. In our area, there are at least a dozen different “personal injury” lawyers parading by us on TV commercials in any given week. I also see them on billboards, and on the sides of city busses. My reaction is always mixed – marveling at how many of

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Use these Magic Words in Your Client Conversations

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One key to engaging with anyone – a client, a potential client, even your partner or kids – is to help them realize you value and respect them during your conversations with them. One way to ensure they realize you value them is to actively respect and respond to the questions they ask. And the best way to be sure they know you respect and value those questions is to tell them – with this simple response to their question:

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Avoiding Email Address Dilemmas

1 Comment / 5 minutes of reading

In the old days when we had only a postal address – house number, street name, city, state (or province) and code – who ever could have anticipated the problems we experience with “mail” today? And by mail, I mean email. And by problems, I mean – so many of them! How can something seemingly so simple be so complicated? Here are some of the email dilemmas I hear about, or experience for myself, every day. I share them with

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