Not a week goes by when a new advocate tells me he or she plans to establish their new advocacy practice as a non-profit organization.
“Why do you think you want to establish your practice as a non-profit?” I ask.
“Because then I won’t have to ask patients for money,” is the nonsensical response.
“Then where will your money come from?” I continue. “How will you sustain your business?”
“That’s why I called (or wrote to) you!”
Say you need to find a lawyer to help you draw up your contracts for your new advocacy practice. Which experience would you choose?
Experience #1: You do a search and you arrive at Attorney Option #1’s website. You see friendly, professional faces. You see testimonials from happy clients. You see descriptions of services, one of which is “Legal Support for Small Businesses”… Wow! Perfect! But you search and search and don’t see a phone number. In fact, the links on the website don’t indicate where you can go to find contact information at all. You finally arrive at a page with a contact form you can fill out.
Experience #2: Your search also comes up with Attorney Option #2’s website. It’s not pretty. In fact it even looks a little dated. You do see that this attorney also supports small businesses. And – large and clear on that homepage – you see this attorney’s phone number. There is also a link to “Contact Us” right at the top of the page which takes you to a map to her office and a contact form.
So which one, to you, is the better experience?
Not long ago, an email arrived from an advocate with a flyer attached. Her email contained one line, “I wanted you to see it. All thoughts appreciated.”
Then, a few days later, I received a voice mail message from someone else, “Call me back. 555-456-7890”
In both cases I was reminded of my ex-husband….
As the punchline goes….
Practice, practice, practice!
It should not surprise you when I tell you that convincing a potential client to sign a contract to work with you requires the same thing: practice, practice, practice.
I hear from so many new, wannabe advocates that they just can’t get a client to sign a contract, or they just hate asking for money and oh – yes! I do understand that! Making those requests can be quite uncomfortable when doing so hasn’t been something you’ve ever had to do before. That’s for sure.
But there is a way you can get past that hurdle, become more comfortable with it, and move on to grow your successful advocacy or care management business.
Practice! OK, admittedly, easier said than done.
But, I’m here to make it easier for you with a 4-word piece of advice to do that.
Over the past two weeks we’ve taken a look at a couple of bad habits that often come into play during a first conversation with a potential client, and some alternatives that will work far better:
Overcoming Ba-a-a-ad Habits That Sabotage Your Success – this bad habit addresses being way too helpful.
Another Ba-a-a-ad Habit That Will Sabotage Your Success – this one looks at the bad, bad idea of answering the “how much do you charge?” question with an hourly rate.
This third ba-a-ad habit is the easiest of all to fix. The only challenge is figuring out when to inject it into the conversation you have with a potential new client.
So what is Ba-a-a-d Habit #3?