client service / dealing with clients

Here a Hacker, There a Hacker – How Hackers Will Affect Your Practice (Even if You Don’t Think They Can)

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Practice UP! Homepage

… Everywhere a hacker, hacker! And if you think you and your practice aren’t affected by hackers, there is one way you could be, without even realizing it. Hackers are experts at getting inside website code, and they do it constantly. In fact, on any given day, among PracticeUP! websites and sister websites, hacking attempts are made hundreds of times EACH DAY. Hackers are typically trying to accomplish a few things: Steal credit card information. Steal identity information including not […]

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Non-Profit – Rarely the Right Choice for Your Practice

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dollar with googly eyes

Not a week goes by when a new advocate tells me he or she plans to establish their new advocacy practice as a non-profit organization. “Why do you think you want to establish your practice as a non-profit?” I ask. “Because then I won’t have to ask patients for money,” is the nonsensical response. “Then where will your money come from?” I continue. “How will you sustain your business?” ….crickets….. then….. “That’s why I called (or wrote to) you!” Yikes.

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Don’t Lose the Contact Needle in Your Website Haystack

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needle in a promotional haystack

Say you need to find a lawyer to help you draw up your contracts for your new advocacy practice. Which experience would you choose? Experience #1: You do a search and you arrive at Attorney Option #1’s website. You see friendly, professional faces. You see testimonials from happy clients. You see descriptions of services, one of which is “Legal Support for Small Businesses”… Wow!  Perfect!  But you search and search and don’t see a phone number. In fact, the links

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How Do You Get to (the Advocate’s Version of) Carnegie Hall?

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piano player

As the punchline goes…. Practice, practice, practice! It should not surprise you when I tell you that convincing a potential client to sign a contract to work with you requires the same thing: practice, practice, practice. I hear from so many new, wannabe advocates that they just can’t get a client to sign a contract, or they just hate asking for money and oh – yes! I do understand that!  Making those requests can be quite uncomfortable when doing so

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