client service / dealing with clients

Over the past two weeks we’ve taken a look at a couple of bad habits that often come into play during a first conversation with a potential client, and some alternatives that will work far better: Overcoming Ba-a-a-ad Habits That Sabotage Your Success – this bad habit addresses being way too helpful. Another Ba-a-a-ad Habit That Will Sabotage Your Success – this one looks at the bad, bad idea of answering the “how much do you charge?” question with an […]

A week ago we took a look at the first of three ba-a-a-d habits, one that gets in the way of a new advocate’s success. I say “new” advocate because, without learning to overcome that bad habit, an independent advocate won’t be in business long enough to become an old… er…. more experienced and successful health or patient advocate or care manager. Sounds dire, right? Yeah. It’s that ba-a-ad. This week we’re going to take a look at a second