Aha! I am guessing that you, as a health or patient advocate or care or even CASE manager, think this tip will address just that – case management – how you plan, handle, and track the work you do throughout a single patient’s case. True? Aha again! No! That’s not it. Not that those things aren’t important – they most certainly are. In fact, all that planning, handling, and tracking is vitally important to the success of your work, and […]
In any given week, I probably retrieve 15 or 20 business-related voice mails. For at least half of them, I cannot understand the person’s name. Period. Almost half leave their phone number so quickly that I have to go back through the voice mail several times to get the whole thing. There are always a few that I can never return because I cannot understand the phone number left for me no matter how many times I listen. And then
Come Again? Garbled Words Drive Prospective Clients Away Read More »
As independent advocates, we help clients who have encountered challenges with something related to their healthcare. That’s what we do. That’s our job. But sometimes it’s those things we aren’t expected to do that can make us THE go-to person when someone needs healthcare assistance. Those extra touches that interface with our work, but aren’t the first things that come to mind when someone thinks of health or patient advocacy or care management. For example….
Thinking Beyond Can Enhance Your Reputation and Make You a Hero Read More »
I used to wish I had a secretary or admin, if only to answer my phone! These scenarios may sound familiar to you: You’re in the middle of writing up an assessment or report – and the phone rings. Or, you finally take a vacation, and you keep getting phone messages that require a response – because your business is your brand, after all. Or, you find yourself in meetings all day with not a minute to return a call.
Where In the World Are You Today? Read More »
Years ago, I wrote on the APHA Blog: Just Can’t Throw the Switch? The Analysis of Paralysis Wow! What a nerve I touched with the point — that sometimes we spend so much time worrying about what might happen if we attempt something big (like starting a new business) that we are too paralyzed to actually take the leap. So let’s take a look at that leap… Yes – it’s a biggie! And while it’s not to be taken lightly,
The Solution to the Paralysis of Analysis Read More »
